If you have a product that you wish to return to us, please contact us and request to return a faulty product. Please quote your name, order number and date of purchase to help Customer Service trace your order. Once we have confirmed this, we will then issue you with a return number on which you can then return the faulty product.
You are responsible for the return of the product to our premises, and only products that have a manufacturing fault which is confirmed by our technicians will be accepted. Those products which have physical damage caused by end users cannot be accepted and the end user will then either need to arrange collection of the product or pay to have returned. All products purchased from us come with a return to base warranty, which means you are responsible for returning any reported faulty products to us along with complete kits, and a proof of purchase.
We always attempt to process faulty returns very quickly so none of our customers are without their products for prolonged periods. This process normally takes 3 to 5 working days, however subject to circumstances this can take longer.
Further to the delivery conditions, all items are covered by a minimum of a 30-day warranty from the date of purchase against faulty materials or workmanship. During this period they will be repaired, replaced or have parts replaced, no credits will be given only replacement of goods providing that:
- a) A RMA number must be obtained from MyToyBox.
- b) The product is returned to the Company with evidence of the purchase date and invoice number.
c) The product has not been misused or handled carelessly.
d) All damaged goods must be reported within 24 hours of receipt
e) Repairs have not been attempted
f) The product is certified by the MyToyBox as being defective.
g) The Buyer will pay all carriage costs of alleged faulty units
h) Must be returned with complete kits, no damage & in full retail cartons.
i) If under exceptional circumstances agreement is made to accept back any unused product this will be subject to a 20% re-stocking fee and no carriage costs.
The Company reserve the right to charge a testing fee and/or administration charge (min. £25), where goods returned as faulty are found to be in good working order and fit for purpose or have been misused, handled carelessly or a repair has been attempted by someone other than the companies authorised Repair Service Centre. Any product submitted for repair or returned as faulty, found to contain any computer virus will be subject to a charge.
This guarantee does not confer any other rights other than those expressly set out in above and does not cover any claims for consequential loss or damage. This guarantee is offered as an extra benefit and does not affect your statutory rights.